Our support team handles all technical, billing and account related queries.
📩 How to reach us
- Email: support@pencilcase.network
- Response time: We aim to reply within 1 to 2 working days.
- Hours: Monday to Friday, 09:00 to 17:00 UK time
📝 What to include
When contacting support, please mention:
- Your account email
- A short summary of the issue
- Screenshots or links if applicable
This helps us resolve your request much faster.
For legal, GDPR or data removal requests, please contact ogi@pencilcase.network.
💬 Community feedback
We actively welcome community feedback. PencilCase is shaped by the people who use it, freelancers, studios and everyone across the creative industries.
You can help by:
- Reporting bugs or usability issues
- Suggesting improvements or new workflow ideas
- Sharing how your team uses PencilCase for scheduling
💡 How to submit ideas
Send an email to ogi@pencilcase.network with the subject Feature Request.
All ideas are reviewed by the product team. Highly requested features are prioritised in upcoming development cycles, and we may follow up with you for testing or early access.