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PencilCase Knowledge Base

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This guide helps freelancers and studios understand how PencilCase works, from managing pencils and holds to tracking bookings and availability in real time. Whether you're new to the system or looking to master advanced workflows, you'll find everything you need to get started, stay organised, and collaborate smoothly.

What is PencilCase? Who is it for?Core Concepts at a GlanceCreate & Set Up Your AccountConnecting with Studios & FreelancersStudio Verification & AccessFreelancer Quick StartStudio Quick StartThe Pencil SystemChallenges and ConfirmationsHandling Overlaps & Auto-PromotionBooking Etiquette & Best PracticeCommon Questions & MisconceptionsScheduling in PencilCaseHow blocks appear to studios and freelancersChallenges and pencil orderFreelancer Scheduling CalendarStudio Booking DashboardGroups & Timeline FiltersMaking ConnectionsPending Requests & Approval FlowMessaging & CollaborationNotifications & AlertsDisconnecting From a Studio or FreelancerFree vs Paid PlansUpgrade or Cancel Your PlanBilling Details & VATEditing Your ProfileContact SupportPrivacy, Security and Your Data